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Home >> Products >> Sage MAS 90 & MAS 200 >> Modules >> e-Business Manager >> .inquiry |
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Sage MAS 90 & Sage MAS 200 - .inquiry AppletRemaining competitive in today's aggressive marketplace requires the ability to provide your customers with immediate account information. As the Internet continues to accelerate the speed at which business transactions take place, having the ability to provide your customers instant access to their account over the Web is invaluable. Integrating Internet functionality into your Sage MAS 90 or Sage MAS 200 system can provide instant response to customer inquiries. The .inquiry applet gives your existing customers the ability to access on-demand account information, current order status, and inventory and availability information directly from your Sage MAS 90 or Sage MAS 200 system, 24 hours a day. The integration of the .inquiry applet into your systems, provides a great benefit to your company by raising your level of customer service to new heights. At the same time, you can reduce operating expenses by allowing your customers to perform inquiries without calling your customer service department. The .inquiry applet introduces numerous robust features to your Sage MAS 90 or Sage MAS 200 system that provide a large return on investment for you company. Designed for use in conjunction with the Sage MAS 90 or Sage MAS 200 e-Business Manager module.
One or more user IDs are set up for each customer to access the system. The system can identify these users as supervisors or non-supervisors. Supervisors have more rights than standard users, and can control the access rights of other users in their company. While this applet can allow non-supervisors to view and/or modify their user ID record, supervisors can modify any user record setup with their customer number. Supervisors can also add and deactivate user records. A confirmation e-mail message for each user ID change can notify the user submitting the change, supervisor(s) (when different from the user) the salesperson on the account, the Webmaster and one other user of choice. Customer Inquiry and Maintenance Users can view information about their customer record. Only users defined as supervisors have the ability to edit customer data. A confirmation e-mail message can be sent for each change of customer information to the user submitting the change, the salesperson on the account, the Webmaster and one other user of choice. The Products and Services Web pages provide the ability to view the items available on the Web, which are organized into user-defined categories. Use of these categories makes it easy for a customer to find items without having to know the actual item number. Upon selection of an individual item, it displays the image associated with the item (along with the price and description), and the ability to add the item to the shopping cart using the .order applet. The Invoice Inquiry function allows users to view summarized invoices for the customer associated with their user ID. There are also options for selecting groups of invoices to display, and for controlling the level of detail in the display. From the Invoice Inquiry page, the user can drill down to any stored invoice in the invoice history file. While viewing an invoice history record, the option to add all items or individual items to the shopping cart is available through the .order and .store applets. The Open Sales Order Inquiry function works in a similar manner to Invoice Inquiry and allows users to view summarized Sales Order information for the customer associated with their user ID. There are also options for selecting groups of sales orders to display, and for controlling he level of detail in the display. Customer Credit Limit/On-hold Inquiry Customers can view their available credit, credit limit, and whether their account is on hold (due to reaching the credit limit). Choose to send e-mail messages when user ID, customer account, or ship-to address information is updated. Control the look and feel of your site with numerous options from within Sage MAS 90 or Sage MAS 200. Specify the text or images to use for navigation options and user selections. Specify customer and inventory item user-defined fields for use with e-Business Manager. User-defined fields may be placed on the Web templates with an HTML text editor. Attach multiple files to your inventory items for use on the Web. Attachments can be any document type and can be used for purposes such as product literature instructions, or material safety data sheets.
Send us an email to schedule an appointment with a Sage MAS 90 ▪ Sage MAS 200 sales consultant. For more information about Sage Software products, visit www.sagesoftware.com or call us toll free at (888) 424-4066.
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Features: Functions
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